AI to Transform Telecoms, but Humans Remain Essential, Says New Optus CEO

Stephen Rue, the newly appointed CEO of Optus, emphasizes the transformative role artificial intelligence (AI) will play in the telecommunications sector, while reaffirming that human involvement will remain essential. Rue joined Optus, a subsidiary of Singtel, in November 2024 after leading the National Broadband Network (NBN). His leadership follows major challenges for Optus, including a significant data breach and a prolonged network outage, which resulted in governance scrutiny and regulatory changes. The Guardian